Everything you need to connect, subscribe and stay online.

1. Open the Apartment Wi-Fi landing page using mobile data or another internet connection.
2. Select Create Account.
3. Enter your correct room number and the requested account information.
4. Create a password that you can remember but other residents cannot easily guess.
5. Submit the form and wait for the registration-success confirmation.

Enter the room number assigned to your apartment. The system normally accepts common variations such as ROOM1, Room1 or ROOM 1.

Always confirm that you selected the correct room before paying because your subscription will be connected to that room account.

• Do not share your room password with unauthorised users.
• Never send payment OTPs or verification codes to anyone.
• Use a password that is different from your mobile-money PIN.
• Contact support when you can no longer access your account.

1. Login to your subscriber account.
2. Select the package that matches your required speed and device count.
3. Confirm the room account and package information.
4. Proceed to the secure Hubtel checkout.
5. Complete the payment using the supported payment method.
6. Wait for the payment-success and activation confirmation.

1. Open the subscriber portal and login.
2. Review the expired or expiring subscription.
3. Select Renew or choose another available plan.
4. Complete checkout and wait for activation confirmation.
5. Reconnect the device to Apartment Wi-Fi when activation completes.

1. Wait briefly for the payment confirmation to complete.
2. Refresh the subscriber dashboard.
3. Confirm that the payment appears in your payment history.
4. Do not pay again unless the earlier transaction clearly failed.
5. Contact support with your room number, payment time and transaction reference when activation remains pending.

1. Open the Wi-Fi settings on your phone, laptop or television.
2. Select the Apartment Wi-Fi network.
3. Wait for the captive-portal login page to appear.
4. Enter your room number and subscriber password.
5. Submit the login form and wait for internet access.

Every plan has a fixed simultaneous-device allowance. A new device may be rejected when the plan has already reached its limit.

• Disconnect devices that are no longer in use.
• Avoid sharing the login with other rooms.
• Upgrade to a package with a larger device allowance when required.
• Contact support if an old device remains registered unexpectedly.

Yes. Phones, laptops, smart televisions and other supported Wi-Fi devices may connect, provided the total number does not exceed your package limit.

Devices without a normal browser may require initial assistance when the captive-portal login page cannot open.

1. Disconnect and reconnect to the Apartment Wi-Fi network.
2. Temporarily disable mobile data on the device.
3. Open a browser and visit a normal non-secure webpage to trigger the portal.
4. Disable any VPN or private relay temporarily.
5. Forget the Wi-Fi network, reconnect and try again.

• Confirm the room number is correct.
• Check that the password was entered exactly as created.
• Ensure that no accidental spaces were added.
• Confirm that the subscription is active.
• Contact support when the details are correct but login still fails.

1. Confirm your package is still active.
2. Open the portal and login again.
3. Restart Wi-Fi on the affected device.
4. Restart the device when the connection does not recover.
5. Check whether other tenants are experiencing the same outage.

• Move closer to the nearest Apartment Wi-Fi access point.
• Disconnect unnecessary devices from the room account.
• Pause large downloads and updates on other devices.
• Confirm that your selected package provides the required speed.
• Report persistent weak coverage with your room number and location.